FAQs

Q: When will my order ship?

A: All orders are shipped as soon as possible, some items are special ordered to your rider preferences, so those may take a few days. Most order ship within 7-10 business days, unless an item is backordered, then we will reach out direct For more info click here

Q: Do we offer expedited shipping?

A: If you need quicker shipping just shoot us an email at shipping@tmfcycles.com, it is available at extra charge! 

Q: I ordered the wrong part, what are my options?

A: All returned orders are subject to 15% restocking fee, if you need help determining which part is correct for your application, please shoot us an email at returns@tmfcycles.com

Q: Do you ship international?

A: Yes, we currently ship international, the rates are posted at check out. 

Q: My order was lost in transit, what do I do?

A: Shoot us an email shipping@tmfcycles.com and we will help you with looking into the issue, most packages require you to call the carrier first to report the problem.

Q: I didn't get tracking or order confirmation, will I be getting that?

A: All orders get return tracking when shipped to the email provided, please check you spam box and/or junk folder, if you still don't see it email shipping@tmcycles.com

Q: Do you answer tech questions and offer technical support?

A: Yes please send your technical questions to technicalsupport@tmfcycles.com